Product Return Policy
Every item sold by The Sage Owl has a 30-day Money-Back Guarantee. They can be returned within 30 days of receipt of shipment in most cases.
The steps require to return the items are detailed below.
Return Items You Ordered
You can return any item sold by The Sage Owl on Amazon.com. When you return an item, you may see different return options depending on the item and reason for return.
The first step is to go to the Amazon Returns Center. Follow the prompts and they will walk you through the process.
Prepare and Ship Your Return
After you've followed the prompts in the Online Returns Center link above:
Prepare your package for return.
Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
Ship your return based on the return shipping option you selected.
For more information on the return shipping options, see below.
About Return Shipping Methods
Depending on the items you're returning and the reason for your return, your shipping methods may vary for your return.
- U.S. Postal Service: Amazon provides you with postage-paid mailing label to return the package and give it to your postman or take it to your local post office.
- Any Carrier: Amazon provides you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.
- UPS drop-off: Amazon provides you with a pre-paid shipping label for your return package and take it to an authorized UPS shipping location. (Amazon will show you a list of drop-off locations in your area.) This option allows you to track your package on its way back to Amazon.
- UPS pickup: Amazon contacts UPS and arrange for them to pick up your package from the address it was originally shipped to. This is ideal for large or heavy items that are hard to carry, and if you select this option before 9:00 p.m. Pacific time, UPS will attempt pickup on the next business day. This option allows you to track your package on its way back to Amazon.
- Amazon Locker: With this option, you can drop off your package at an Amazon Locker within five days after printing your pre-paid return mailing label.
If you continue to have questions after reading this page please contact us and we will be happy to explain it in more detail.
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